Service Call Information & FAQ's

What to expect & How to prepare

Our Service Call Fee of $99 is a one-time charge for the inspection & diagnosis of your appliance; this fee does not go toward the cost of repair. Each additional appliance on the same trip is $49 for diagnosis.

Our estimates are good for 30 days if you need time to research or are considering replacement of the appliance.

Please have the area on/around the appliance clear of personal items - remove laundry, mops/brooms, detergent, decor, dishes, pots & pans, etc.

Please have the appliance complete & connected to its regular utility services - replace any panels/screws/parts if anything has been disassembled.

We will continue to practice social distancing during in-home services & request that you keep the work are clear of people/pets.

Our paperless service call will remain in effect; a credit card is required to book the appointment & all paperwork/receipts will be emailed to you.

Frequently asked questions

Should I order parts? No, we cannot warranty repairs using parts that you have purchased and most electronic components cannot be returned if they are not needed.

How do I "re-boot" my appliance? If you have access to the outlet or circuit breaker you can unplug the appliance for a few minutes, then plug it in & try it again - sometimes this will reset the components & solve minor issues.

Should I empty the refrigerator? No, this is not required, we may need to move things around or remove some items to make work space especially during a repair - for medicine or items that may spoil/melt quickly moving them to another refrigerator or a cooler ahead of time is recommended.

What are intermittent issues? Parts that are loose or "going bad" can create problems that come & go, our service call fee covers that issue for 30 days.

Is my appliance under warranty? Many manufacturers offer factory warranty beyond the 1st year, we recommend that you check if you're not sure, some or all of your repair may be covered. Most are easily accessible online with a Model & Serial.